HK
Hendrik K
1 reviews | Active since Apr 2020
29 Apr 2020, 13:20
ABSA Service is shocking
The only way to stop certain debit orders at ABSA is to send an email to *** and they promise that they will get in contact with you within 24 hours, yet in my case it has been 5 days with about 15 emails send and they just flat out ignore you. ABSA has the poorest of service of all banks I ever seen.
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Absa's replyOfficial
29 Apr 2020, 16:57Dear Hendrik Kluever Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply29 Apr 2020, 16:57
Official
Dear Hendrik Kluever Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Best regards,