SN
Steve N

1 reviews | Active since Aug 2017

04 Aug 2017, 14:39

ABSA service is pathetic

<p>I am very unhappy with the way I was treated by ABSA in the past week.</p> <p> </p> <p>I app**** for a further home loan. The person assisting me treated my file with disrespect. Did not give me feedback. Did not do any work on it for a week, and when I followed up, it was declined on affordability! I scored 650 points! I was decline without having the opportunity to voice my point, or explain my situation.</p> <p> </p> <p>My reasons for the further loan was totally ignored. Given that fact that I am buying another assist, I should have been treated better.</p> <p> </p> <p>I have a long history with ABSA. I have other bonds with ABSA. I should not have been treated this way by ABSA.</p> <p> </p> <p>I am considering going to another bank should this not be attended to.</p> <p> </p>

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Replies (1)
Absa
Absa's reply04 Aug 2017, 15:22
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd