Absa service is not poor, it does not exist.

I changed my debit order to another account at an ABSA branch. I confirmed that this was processed via email. Absa then debited R38K from my old account instead of minimum monthly from Absa savings. I logged 4 complaints already by email and phone, visited Centurion ABSA to resolve twice, emailed original employee that did the change at REDS Mall twice, and have still not heard from Absa since the mistake was made on 23 August. Absa complaints does not exist, and Absa confirmation on actions taken is meaningless.