TP
Tracy P
1 reviews | Active since Dec 2011
12 Jul 2021, 13:46
ABSA SERVICE IS EXTREMELY POOR
ABSA Bank has made a total mess of a call account for money that was called for. Branch in Norwood is closed and the call centre lines leave you on hold for ages - been holding for more than 50 minutes to try and speak to someone. Private Bank is no better - called for my banker and got put on hold. Service is really very poor - especially considering the ASTRONOMICAL fees that we are forced to pay for the this.
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Absa's replyOfficial
12 Jul 2021, 15:57Dear Tracy Purto Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***4 Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply12 Jul 2021, 15:57
Official
Dear Tracy Purto Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***4 Kind regards,Rezona Louw Group Customer Care
Best regards,