ABSA service is atrocious / non-existent

I app**** for an account from ABSA online some time ago. The application took quite some time but i waited and it was sorted out eventually. I was then told to go and collect my new account card at Absa Northmead Mall. When i went in, the service was atrocious - from the enquiries staff to the manager. I got the zig and left. <br> I did need an account so went in yesterday (16 March 2015) and collected the card. Service was better - not great - and i asked for my new account / card. After it was \fetched"from the back"