ABSA SERVICE IS A NIGHTMARE.

I have an ABSA acc i no longer use because of their constant bad service i have experienced in the past. I recently got auto assessed by SARS. They paid into that account before i could even verify. i then went to the bank to withdraw my money. was told the acc is now in recoveries because i have not used it. THE RECEOVERIES DEPT DOES NOT EXIST IN ANY BRANCH BUT YOU CAN ONLY REACH THEM THROUGH TELEPHONE. First went to MIDRAND branch on a Saturday the 08th July and was told they only work Monday to Friday. Called on Monday and spoke to a B Van Wyk in that department. She was extremely rude and put the phone down on my ear. I went to Sandton branch on Monday, Was told i need to call them and send email them the proof from SARS. i did all of that. There's still no response. I have to make follow ups and call and still no assistance. I am frustrated as i need that money. when i called again today i was told i should wait. I asked if there's anyone doing a follow up, they said they have sent a verification request with SARS AND I HAVE TO WAIT. I mean SARS told me they paid into my absa account. they gave me proof, i gave it to ABSA. But still. i stopped using this account because of such service.