Absa service in Free State Gold Fields declined

My daughter is the administrative person at a pre-primary school in Hennenman (Woel en Werk). The management of this facility changed more than a year ago. The new management team tried for more than a year to change the banking details (Signatories) to the new management team without success. I use to be employed by Absa but retired end of August 2020. The new management team asked me to assist due to the fact that I am related to Absa. Unfortunately I also ended up with no results. In view of this I recommended that the new management team open an account at another financial institution to conduct their business and in the meantime continue to obtain access to the funds still held by Absa. If this issue is resolved within a week I will approach Mr Arrie Rautenbach at Absa to assist. As an ex employee of Absa it unacceptable that this poor service be tolerated.