absa service has deteriorated over the years!

Great because I saw another mail from you requesting the same information I sent. Thanks for confirming.

Thank you

Dear Basani,

Here is an example of the poor service, a reply to my mail almost a month later and still my question has not been answered. How disappointing is this?



Good day Mr P Pillay

Thank you for your email.

Please accept our sincere apology for the delay in responding to your query.

ID: ***
Home loan: ***

RE: Balance

Please note the balance issued is not a settlement balance as it excluded future interest.

Should you have any further enquiries you are more than welcome to call Absa on ***(Option 6) for immediate assistance.

Trust the above is in order.

Kind Regards.

Sabelo Maseko
Debt Review Officer

Dear Basani, Thank you for your feedback. Will await your feedback. Best Regards, Nolan https://millennialsuccesscode.com/

Thank you

Dear Basani, Thanks for the update and attachments. I am not satisfied with the outcome as any accountant that reads the letter sent initially will come to the same conclusion as me (images below again). This clearly shows a negative which is the extra amount I have been paying till now. Surely this must be subtracted from the balance.I will get my accountant and some auditors to review this as your correspondence does not make accounting sense to me. By the way, below images are directly from ABSA.Look at the negative amounts, it does not make sense, This needs to be audited, something is very wrong here.

Thank you, hope its not ignored as this is serious!

.

Thanks for your reply, I will take this up as your figures are wrong. How can a
+R67965.78 and a
R-49473.51 (arrear amount)
Still give me an outstanding balance of +-R65000

Issue not solved to customer satisfaction. Seeking assistance on social platforms.

Great

Thanks

.