Absa - Service from Hell

ABSA—THIS IS COMPLETELY UNACCEPTABLE! This is the second time in ONE month that I have been left totally disillusioned by Absa’s appalling service and communication. First, Absa could not even locate my lost credit card, which was not delivered four weeks after being issued. Now, I receive a serious and completely unwarranted threat to cancel my FlexiReserve linked to my bond because Absa’s records have not been updated for FIVE YEARS. I moved my insurance from Absa to another insurance company five years ago. Instead of checking its own records and correcting its administrative failure, Absa chooses to threaten the customer. I strongly object to this unwarranted, threatening, and unacceptable communication. I will not accept being threatened over a failure that is entirely Absa’s responsibility. Two serious service failures in one month are two too many. Absa needs to take responsibility, check its records, and treat its customers with the respect they deserve.