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mirah L
1 reviews | Active since Apr 2013
03 Dec 2019, 10:19
ABSA service falling apart
Absa has been impossible with a very simple request. I am trying to get a paid up letter for a loan. It has been two weeks and I been shifted from department to department and told different versions of absurd stories: all of which contradict the other. I have had the phone put down on me as well. I have used up all my minutes; today I held on for half an hour with no answer from the department. And I still don't have the letter.
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Replies (2)
Absa's replyOfficial
03 Dec 2019, 11:10Dear Mirah Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply03 Dec 2019, 11:10
Official
Dear Mirah Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
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mirah L's updateReviewer Update
03 Dec 2019, 15:59This situation was resolved within hours; a pity it takes this to get service - after I tried to use the normal channels for weeks.
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mirah L's update03 Dec 2019, 15:59
Reviewer Update
This situation was resolved within hours; a pity it takes this to get service - after I tried to use the normal channels for weeks.