Absa Service Failure: Unusable card, failed debit orders, and ignored emails

I am writing this review to express my absolute frustration with the severe lack of technical resolution and customer support at Absa.

After escalating a previous issue via social media (Ref: ***), a case manager assisted in removing a FICA lock on my account. However, critical technical errors remain completely unresolved, making it impossible to manage my daily banking:

My debit card chip remains blocked after entering a wrong PIN once, leaving me unable to transact.

Multiple insurance debit orders are failing despite there being sufficient funds in my account. To make matters worse, Absa is actively charging me dishonoured/failed debit order fees for an issue caused entirely by their own system errors.

I am unable to receive money via Western Union due to an "incorrect information" system error on Absa's platform, even though other remittance platforms work fine.

Despite sending multiple follow-up emails on 2 October and 3 October 2026 detailing these ongoing system failures, Absa has completely stopped responding and is now ignoring my emails.

I demand an immediate reversal of all unfairly charged failed debit order fees, a complete resolution of the technical blocks on my card and account, and a call from senior management to confirm this has been addressed. Failure to resolve this matter will result in me further escalating to the National Bank Ombudsman (NBI) / Ombudsman for Banking Services (OBS)