Absa service failure

Since Absa’s new change in identity I can’t get a verification code on my phone so am unable to create any new beneficiaries. I spent nearly an hour on the phone Saturday before last with Shaunice September in Auckland Park who couldn’t help and said she would have to escalate it to a technician but they DO NOT WORK ON WEEKENDS. I had her personal assurance she would ensure my problem was resolved on the Monday when they returned to the office. (Lucky them). Ten days later I am still waiting for a response. As I am on a fixed income I’m not prepared to pay for another lengthy phone call being pushed from pillar to post just to be able to do my banking for which I pay handsomely. So much for Africanacity!