MP
Martine P
1 reviews | Active since Sept 2020
23 Sept 2020, 20:28
ABSA service - EITHTEEN times requesting the same thing
I have recently emigrated, hence I need my ABSA cheque account to be closed. I have a total of EIGHTEEN emails I sent to various ABSA email addresses, as I am only being referred to someone else upon each email requesting the account to be closed. This excludes the follow up emails on emails which I dont receive any response at all. This is unacceptable service. I just need my accound to be closed - thats it.
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Absa's replyOfficial
25 Sept 2020, 11:24Dear Martine Poggenpoel Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***5. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa's reply25 Sept 2020, 11:24
Official
Dear Martine Poggenpoel Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***5. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care