ABSA SERVICE DELIVERY IS PATHETIC

on the 15/03 un-authorized funds was debited out off my account...i immediately phone and blocked my card,then went to the bank and made a new card.the bank could not reverse the funds(which is BS) i got a call from the ***** department with a ref. no. and was told it will be resolved in 3 to 5 working days. i did not rec any call,sms or email on the progress of the case. i called the office and was given the contact detail of the agent assigned to the case, when i spoke to him he was all lost and after that he said that he only rec. the case today! he further said that he will work with it and let me know by the end off the week. i did not even rec a OPT sms to confirm the payment. I as a customer needs to waited 5 working days then phone and remind them at my expense and still wait another week for them to decide the out come. IS THIS THE TYPE OF SERVICE WE REC. FOR YEARS OF BANKING. i don't find this is acceptable and if this is the service that we are offered then i dont see myself banking with ABSA in the Near Future.