ABSA Service continues to deteriorate

I have just again had to endure the most frustrating and pathetic service from ABSA.

Believe me it has been an experience from hell!

Three weeks ago, I received my new credit cards - no pack drill, no problems, delivered to my PA - no questions asked no hassle.

I follow the instructions as required to activate the card and draw R1000.

Friday last week I attempt to draw money at an ABSA ATM - its swallows my card - does the same to the nest customer.

Immediately report to the number provided - get the low down - treated like a ******** and get told I must pay R120 for the replacement card.

Card arrives - get told to bring along proof of residence - sit 30 to 40 minutes in branch waiting to be served! Eventually assisted - told not necessary to FICA as last done in Sept 2019 - your staff just shake their heads in disbelief!

Tonight I try to log in - get locked out - phone the help line…takes ten minutes to get through - half awake person tries to assist - tells me I will have to go into branch - required to repeat myself again.

Now I sit with the prospect of another 30 to 40 minutes in a half-dead service centre with morose and unhelpful personalities to get assistance.

I need this sorted please!