Absa Service at a 0/10

Ordered a card on the 14th of April, today is the 26th I still haven't recieved it or even a call from the bank or courier company. When I make contact a very rude call center agent by the name Tshego who speaks over a client and ultimately hung up on me without any form of assistance. I laid a ***** case on the 18th and still haven't recieved any communication from the bank. I regret having had made the move from FNB to Absa honestly, this company cares less about their clients treatment.