ABSA *********** Service

I closed all of my accounts, including my credit card, with ABSA in 2020, except for a savings account and my bond.

Subsequently in February 2023 my bond was moved away from ABSA and I proceeded to ABSA Brooklyn Branch to close all remaining accounts.

It was confirmed in the branch that all accounts have been closed and no outstanding balances remain.

Subsequently in May I received a Credit Card statement stating I owe ABSA an amount. I phoned the customer service number on the statement to enquire and they confirmed that my accounts are closed and I have no amount outstanding.

I received yet another statement beginning of September again stating I owe an amount. Again I phoned, and the matter was to be escalated.

Today, 26 September 2023, I receive a threatening SMS that I will be blacklisted. Again phoning and speaking to three different agents, it was confirmed that nothing was escalated beginning September and that the matter will now be escalated.

This is a prime example of the competency and level of service which ABSA provides and also the reason for moving my portfolio from ABSA after decades with them.