AM
Adolph M

1 reviews | Active since Jan 2020

27 Jan 2020, 12:03

Absa Service

I am almost convinced that Absa Bank discriminates against foreigners accounts. I have had to endure the embrassment of my debit card failing to go through when I am purchasing something on three occasions because for some reason they will have decided to block my card without informing me. Further to this, despite regularly updating my FICA documents, my account always ends up getting blocked anyways (3 times!!!) What is the purpose of coming to update my details if you are still going to block the account only for me to come back AGAIN to do the same thing I waited one hour in a queue to do. As I am typing, I have been inside the bank since 9am!! Turns out my account has been blocked AGAIN because the FICA department did not even bother to check the documents I submitted OVER THREE WEEKS AGO. This is unacceptable. If there is a certain type of people or nationalities whom you are not willing to accommodate in your service, it is best to inform us when we apply for a bank account, rather than having to resort to blocking my account willy nilly even though I am FICA compliant just to cause great frustration and inconvenience, and the embarrassment of having to borrow money to get by while my bank is actively preventing me from using my funds!

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Replies (1)
Absa
Absa's reply27 Jan 2020, 15:07
Official
Dear Adolph Mugwagwa Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour .   Kind regards,Rezona Louw Group Customer Care