Absa service

Good day, absa's customer service does not exist. After numerous emails, phone calls(R280) still no help. I am released today after a major back operation where the healing process is to be on your back for 6 weeks with the minimum of walking. Still I am instructed and informed that I have to go into a branch to reset my phone app password. Will absa pay ER24 to take me to a branch and to let me be on one of their stretchers while solving this as I have debt to pay and need the phone app.. This is the second time. The previous time I had to release myself from hospital to.allow them to assist me and admit myself again .

Is this the service that they proudly offer. I am sure someone, somewhere will be able to assist