1 reviews | Active since Oct 2018
ABSA Service
My last update regarding ABSA service, -referring to my complaint on hellopeter last week about complaint to service received on my credit life application on my ABSA top up loan. First I want to thank Basani Hlungwane who assisted me after my complaint on hellopeter, and keeping me updated on my application results. Unfortunately i was informed that my credit life application did not meet their criteria. I am not at all satisfied or happy with this, however i don't have any control over this anymore. But i do have control over what i will decide to do in the future. My loyalty and years of commitment to ABSA clearly does not mean a thing, this was made very clear from ABSA service from the start with this application and feedback received regarding my credit life application. From 2009 when I started to take out personal loan from ABSA, I did not skip one month's installment. Even though i might not have thousands of rands showing in my bank accounts at ABSA, I always managed to pay all my stop/debit orders. With this being said as client having a personal loan, chq account, savings account and credit card with ABSA, -paying according to my salary, huge amounts on bank fees, especially on my internet savings account, i don't know if this is worth it anymore. Especially after i received the negative reply back about my credit life application. So my accounts is good enough to bring funds in to ABSA, but not good enough to qualify for credit life. Really? After I paid off my personal loan as well as my credit card at ABSA, I would seriously have to consider my options in future and decide if I need to stay with ABSA. As menioned, I am client at ABSA (previously Trustbank) since I was 9 years old, this year turning 43. I am sad that it has to come to this , but with receiving sms'es from other service providers on a weekly / monthly basis, I think i would have to consider my options later on after paying off my debts at ABSA. What is important to me, is clearly not important to ABSA. One last thing. After complaining about ABSA Brits service, I have been receiving phone calls from them since last week Thursday which I refuse to answer. After I had to complaint on hellopeter and bring their terrible service into light, now they want to communicate with me. I am not interested in communicating with them at all anymore. Please ask them to stop phoning me on my personal cellphone. I don't thing there is anything left to say between me and ABSA accept trying to pay off my debts at ABSA and moving on.
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
