SG
Sam G
1 reviews | Active since Jun 2014
11 Aug 2020, 13:01
Absa serves to disappoint
Always such an unpleasant experience! Literally called the call center 3 time waiting approximately 10 to 20 minutes each time only for a rude consultant to answer & cut the call withing 2 minutes!!!!!!!! I asked for a statement/letter to confirm my interest rate & some sort of documentation only to get asked what for?!
Please employ people that are POLITE & if your call centers get busy employ more PEOPLE! it is highly frustrating!!!!!!!!!!!!!!!!!!!!
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
11 Aug 2020, 16:09Dear Sam Govender Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***7 Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply11 Aug 2020, 16:09
Official
Dear Sam Govender Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***7 Kind regards,Rezona Louw Group Customer Care
Best regards,
SG
Sam G's updateReviewer Update
14 Aug 2020, 10:34Hi Rezona,
Please kindly contact me on ***
Kind regards
Please kindly contact me on ***
Kind regards
SG
Sam G's update14 Aug 2020, 10:34
Reviewer Update
Hi Rezona,
Please kindly contact me on ***
Kind regards
Please kindly contact me on ***
Kind regards
Absa's replyOfficial
14 Aug 2020, 14:11Dear Sam Govender
We refer to your posting.
Please accept our sincere apology on any inconvenience caused.
Our office has requested the telephone number you dialed to ensure effective investigation and feedback.
Kindly refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
We refer to your posting.
Please accept our sincere apology on any inconvenience caused.
Our office has requested the telephone number you dialed to ensure effective investigation and feedback.
Kindly refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply14 Aug 2020, 14:11
Official
Dear Sam Govender
We refer to your posting.
Please accept our sincere apology on any inconvenience caused.
Our office has requested the telephone number you dialed to ensure effective investigation and feedback.
Kindly refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
We refer to your posting.
Please accept our sincere apology on any inconvenience caused.
Our office has requested the telephone number you dialed to ensure effective investigation and feedback.
Kindly refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Best regards,