ABSA SERICE UP TO SH@T

I have been requesting fund fact information for Absa's 25 year money back policy for more than a week now and the people at *** just wipe their ass with my request. I have been a customer of them for so many years when it used to be volkskas bank? I asked someone in a branch who can assist me and they said that they have nobody that can assist me face to face- i must work through the call centre, what a waste of time. If i can give anyone advise, dont make the idiotic mistake i made to take out this policy- they cant even tell you what the estimate wil be on maturity or refer to previous year performance. i see they want to fill ore than 200 positions, hopefuly some will be to sort out **** customer service.