RM
Refilwe M

1 reviews | Active since Apr 2015

04 Jun 2015, 13:06

absa sent me to credit bureau for R99.99 that the

Absa vehicle finance did not deduct R99.99 for the car insurance as pro rata. This was sent to my FNB credit profile as beru credit misconduct. As a result, I am being disqualified from accessing credit at FNB. I phoned absa finance and they told me to phone bureau to erase my name as a bad payer. The fact that absa failed to deduct the R99.99 is not my fault. Also I am highly disappointed they they failed to inform me about this. I was surprised to hear about this from FNB.

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Replies (1)
Absa
Absa's reply05 Jun 2015, 08:21
Official
Hello refizer,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.

Kind regards

Danzig Boyce
Group Customer Care
Absa Bank Ltd