ABSA sending me back and forth instead of assisting with a simple request.

HelloPeter, I need assistance please from ABSA, I have been sent back and forth between different emails and the last email I sent to all the emails I even included my complaint of not getting the assistance, in it I asked if they want me to write to you since last time I got help was after I wrote to you.

All I need is a settlement letter for my car loan. I am "under debt review" and for me to get out I need to settle the car, however ABSA's dept review department pulled out at the beginning of the process and uses this as an excuse not to assist me and say that "I am not under debt review" however I cannot get out of "debt review" until I have paid the reconstructed car loan. I have emailed to like 5 different department and inividual's emails for assistance but to no avail. All I am asking for is a SETTLEMENT LETTER for my car loan so I can pay it up please. I gave a rating of 2 because the debt review department has given a delayed response two times just to state the above.

I am hoping that I can get assistance urgently since I started asking for help about a month ago. The reference number that I have provided might have been closed by the debt review department since they responded to my querie and the rest of the departments that I emailed never bothered to respond.