SP
Samantha P
1 reviews | Active since Nov 2012
11 Mar 2020, 15:00
Absa Sells Personal Information to 3rd Party Groups Yet fails to deliver service!!
I just paid off my car through ABSA. They have not sent me the papers for my car or acknowledged Settlement on the 25th February. On the 27th February they took off the debit order. No one has bothered to contact me to resolve the debit order they took from me. However, they give my personal information to the Innovation group to spam me or sell me something. How *********! I am furious. Who does ABSA think they are to sell my information to these spammers. Do they think I sit at work all day to take sales calls. I am so tired of banks selling my information to other parties.
Helpful (0)
Replies (1)0
Replies (1)Absa's replyOfficial
12 Mar 2020, 14:26Dear Samantha
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
Kind regards,
Rezona Louw
Group Customer Care
Absa's reply12 Mar 2020, 14:26
Official
Dear Samantha
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
Kind regards,
Rezona Louw
Group Customer Care
