1 reviews | Active since Feb 2022
ABSA SELLING ACCOUNTS UNNECCESSARILY!
I am extremely upset with ABSA and will never ever take out anything again in the future with them nor will I recommend them. My personal loan account was handed over to an attorneys firm with whom I made arrangements to pay the account off. After making three payments on my personal loan account to which I have proof of payment, out of the blue I must hear that my account was now sold to an external company and worst of all is the account was sold for the original amount not taking into consideration the three instalments that I paid on the account already. How can you do this to me??? I showed commitment to make payments on my account. Now I must contact and make arrangements with a new company. This is not right!!
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***4.
Kind regards,
Group Customer Care
Rezona Louw
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***4.
Kind regards,
Group Customer Care
Rezona Louw
