gG
gregory G

1 reviews | Active since Aug 2009

16 Feb 2015, 15:39

ABSA seems to be BEEP Bank

Around 2 weeks ago I emailed ABSA to ask if they would courier my new debit card to me in Saudi Arabia. Ten days and 2 reminders later I had still not had the courtesy of a reply and so I posted on HelloPeter. This got a response and ABSA informed me that my query had been forwarded to my branch. Following their HO example, the branch has also ignored my query and reminders.<br> So far two weeks have elapsed and I still don't have an answer/soloution to a very simple problem. This is not my idea of customer service, courtesy or respect for a customer. It is this sort of cavelier and contemptuous treatement of me as a \valued client"that infuriates me and makes me wonder why I am still with Beep Bank."""

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Replies (1)
Absa
Absa's reply17 Feb 2015, 13:09
Official
Hello GregoryG,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd