ABSA SECURITY SYSTEM FAILED ME

Following a complaint with Absa credit card dispute where an online transaction was made using my card by a company named dghsng.com some sort of dating site, I immediately contacted the ***** department at Absa bank where i was assured that the matter would be investigated. i also looked into the company and what i found was a lot of Absa clients complaining about being de*****ed by the same company click on link below to see what i am talking about https://theonlinedating****s.com/dghsng-com/

I called absa again and informed them about this to which the consultant was speechless, not knowing how to respond he gave me a reference and said there will be an investigation.

Two weeks passed and there was no response, i called and was told that disputes is handling it, I cannot call disputes i can only email, so i did so. they responded a week later with the following message

Dear Ms Mphethi kindly note the transactions involves a membership premium and related to dating services, if you provided the merchant with your debit card details and agreed to the merchants terms and conditions as the debit card is only a medium of payment we are not allowed to cancel any transaction on your behalf.

We recommend that you contact the merchant to cancel the membership and request a refund.

to which i responded.

I am not a member, and by contacting the ***** department it should be noted that i know nothing about this. Second for security reasons any transaction done by card online require an OTP. So clearly the security systems failed me nothing else.

They have since been silent on this. this was not a debit order but a transaction that went through someone without my permission and the only thing that could have stopped this is that SMS you get that gives you a security code to enter whenever an online transaction is done