BP
Brian P
1 reviews | Active since May 2023
28 Jan 2026, 10:52
ABSA Security Issues
There has been 3 occasions when *****sters have gotten my credit details and have requested OTP information as well as my personal and card details. It seems that ABSA has an internal ***** issues with their staff passing on personal information to *****sters. I have not had this experience with Nedbank or FNB. I had my card *****ulently used in Cape Town on the 28/01/2026 for a value exceeding R10k without my -verification.
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Absa's replyOfficial
28 Jan 2026, 12:06Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.Your reference number is C-***0.I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. I am looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply28 Jan 2026, 12:06
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.Your reference number is C-***0.I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. I am looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,