ABSA SECURITY FAILURE IS COSTING INNOCENT CLIENTS MONEY

On 25 April, I lost R150 000 via an ABSA and Vodacom sim swap ****. I am only one of hundreds who lost money this way. I used to be a "private bank" client and paid R400 per month for banking fees. I thought that your security would be top notch to keep my funds safe. To date this ordeal cost me over R200 000.

Since it happened ABSA treated me like ****. Every single person I dealt with treated us like ********* and started avoiding our calls and emails. "Nice" way to treat private bank clients. Roxanne Francis-Pope was the worst of all, but I must admit the rest was on par with how unprofessional they were. We even had struggles to close our bank accounts and at this time Absa could not advise why.

After 4 months of investigation I received a "copy and paste" letter to say ABSA is not in any way liable and this was a major insult. You send all the victims the same generic letter with no specific details. However, you conveniently left out all my questions regarding YOUR security. I have proof of all your security FAILURES, and yet you are unwilling to give me answers. I HAVE THE RIGHT TO KNOW WHY YOUR SECURITY FAILED! You casually upgraded your security AFTER many people lost money. Why is it that other smaller banks can protect their clients but you are unable to?

Please note I will not let this rest. I lost everything and is currently in debt, I have nothing left to lose and I will keep fighting for all the innocent people like myself. I get calls from other victims who is unable to feed their children and pay their homes and cars. If you have nothing to hide, then I am sure you won’t mind answering my questions why on the 25th of April all your security FAILED.

Please do not give me the lame excuse that I compromised my login details. You don’t mind paying back famous clients who lost money, but "SMALL FRY" receive the generic old letter which mentions absolutely NOTHING about my specific case.