TR
Tshepo R
1 reviews | Active since Oct 2009
27 Dec 2025, 11:05
ABSA security breached successfully
ABSA bank just awarded a *****ster R150k worth of credit. The person managed to pass their security inside the branch with ease. Fingerprint validation, selfie check using DHA, ID number check, SMS check - RICA, POPI check, FICA check , validating information against credit bureau and last but not list face to face identification to see if ID document is legit. All passed however they still went ahead and granted credit to a new customer that they knew nothing about. If I hadn’t checked my credit profile, I would have been blacklisted for something I knew nothing about. That’s not all, now I’m tasked with having to go to SAPS to prove that I knew nothing about these things when they themselves didn’t even bother to do thorough checks. I also have to wait 20 “working” days. The item I wanted to buy is now gone because of ABSA
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Replies (4)
Absa's replyOfficial
29 Dec 2025, 11:51Dear Tshepo, Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-***3. I will review the matter and provide you with an expected timeframe for further feedback. Kind regards,Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's reply29 Dec 2025, 11:51
Official
Dear Tshepo, Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-***3. I will review the matter and provide you with an expected timeframe for further feedback. Kind regards,Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's replyOfficial
07 Jan 2026, 14:26Dear Tshepo Ramohoebo, I hope this email finds you well. I am writing to inform you about the status of the matter concerning the ***** Division that was escalated to the mandated officials. The Investigator has encountered a roadblock and is unable to complete the file because the SAPS case number is still outstanding. Our bank records indicate that this information has been requested from your multiple times, but we have yet to receive any response. As a result, Absa ***** has decided to close the case temporarily until the necessary information is received. Once you provide the SAPS case number, we will promptly reopen and review the matter. Please note that our office intends to proceed with closing the case by 08/01/2026 at 14:30. If you are not satisfied with this outcome or require further assistance, please do not hesitate to let us know. We will be more than happy to reopen the case for further review. We sincerely apologise for any inconvenience this may have caused and appreciate you’re understanding and cooperation in this matter.
Best regards,
Absa's reply07 Jan 2026, 14:26
Official
Dear Tshepo Ramohoebo, I hope this email finds you well. I am writing to inform you about the status of the matter concerning the ***** Division that was escalated to the mandated officials. The Investigator has encountered a roadblock and is unable to complete the file because the SAPS case number is still outstanding. Our bank records indicate that this information has been requested from your multiple times, but we have yet to receive any response. As a result, Absa ***** has decided to close the case temporarily until the necessary information is received. Once you provide the SAPS case number, we will promptly reopen and review the matter. Please note that our office intends to proceed with closing the case by 08/01/2026 at 14:30. If you are not satisfied with this outcome or require further assistance, please do not hesitate to let us know. We will be more than happy to reopen the case for further review. We sincerely apologise for any inconvenience this may have caused and appreciate you’re understanding and cooperation in this matter.
Best regards,
TR
Tshepo R's updateReviewer Update
08 Jan 2026, 20:11So your stance as Absa is to protect a *****ster. Duly noted. I will keep this response as proof of my further action
TR
Tshepo R's update08 Jan 2026, 20:11
Reviewer Update
So your stance as Absa is to protect a *****ster. Duly noted. I will keep this response as proof of my further action
Absa's replyOfficial
09 Jan 2026, 10:29Absa ***** has decided to close the case temporarily until the necessary information is received. Once you provide the SAPS case number, we will promptly reopen and review the matter.
Best regards,
Absa's reply09 Jan 2026, 10:29
Official
Absa ***** has decided to close the case temporarily until the necessary information is received. Once you provide the SAPS case number, we will promptly reopen and review the matter.
Best regards,