IS
Inge S
1 reviews | Active since Oct 2012
09 Mar 2019, 09:40
ABSA Security - a HUGE questionmark!
This is the second time we have unapproved transactions on our ABSA credit cards and the second time ABSA clears these transactions despite us immediately stopping the card. And then the immensely terrible user experience of replacing the card. My question is: what on earth is going on with your security? And your service!!?! After a week your ***** department hasn't even responded to my report! And CLEARING those transactions??? The ombudsman sounds like the only option to resolve you not securing my money!!?!!
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
11 Mar 2019, 11:14Hi Inge,
Trust you are well. I am Basani Hlungwane and request you to please see email I sent to you. Thanks.
Trust you are well. I am Basani Hlungwane and request you to please see email I sent to you. Thanks.
Best regards,
Absa's reply11 Mar 2019, 11:14
Official
Hi Inge,
Trust you are well. I am Basani Hlungwane and request you to please see email I sent to you. Thanks.
Trust you are well. I am Basani Hlungwane and request you to please see email I sent to you. Thanks.
Best regards,
IS
Inge S's updateReviewer Update
16 Apr 2019, 15:57It is with an absolute joy in my hart that I can now take all 5 my accounts and leave this useless bank called ABSA. Apart from still not even acknowledging the multiple emails sent to them with regards to the above mentioned *****, they also now decided to freeze the NEW credit card account to the point where I cannot even transfer my own money from this account. PLEASE PLEASE PLEASE PLEASE: ANYONE WITH ANY SELF RESPECT PLEASE USE A DIFFERENT BANK. YOU WILL SAVE YOUR OWN SOUL THE FRUSTRATION OF HAVING TO DEAL WITH ABSA'S SHEER UNWILLINGNESS TO HELP YOU.
IS
Inge S's update16 Apr 2019, 15:57
Reviewer Update
It is with an absolute joy in my hart that I can now take all 5 my accounts and leave this useless bank called ABSA. Apart from still not even acknowledging the multiple emails sent to them with regards to the above mentioned *****, they also now decided to freeze the NEW credit card account to the point where I cannot even transfer my own money from this account. PLEASE PLEASE PLEASE PLEASE: ANYONE WITH ANY SELF RESPECT PLEASE USE A DIFFERENT BANK. YOU WILL SAVE YOUR OWN SOUL THE FRUSTRATION OF HAVING TO DEAL WITH ABSA'S SHEER UNWILLINGNESS TO HELP YOU.
Absa's replyOfficial
17 Apr 2019, 13:18Hi Inge,
Thank you for your posting. Another email sent to email address *** . Please provide us with the emails sent to *****, the account, and transaction details including the account number in question. Thanks.
Thank you for your posting. Another email sent to email address *** . Please provide us with the emails sent to *****, the account, and transaction details including the account number in question. Thanks.
Best regards,
Absa's reply17 Apr 2019, 13:18
Official
Hi Inge,
Thank you for your posting. Another email sent to email address *** . Please provide us with the emails sent to *****, the account, and transaction details including the account number in question. Thanks.
Thank you for your posting. Another email sent to email address *** . Please provide us with the emails sent to *****, the account, and transaction details including the account number in question. Thanks.
Best regards,
Absa's replyOfficial
17 Apr 2019, 13:53Hi Inge,
Thank you so much for all the emails sent. The reference number to your case is ***. We will be in touch. Thanks. Basani
Thank you so much for all the emails sent. The reference number to your case is ***. We will be in touch. Thanks. Basani
Best regards,
Absa's reply17 Apr 2019, 13:53
Official
Hi Inge,
Thank you so much for all the emails sent. The reference number to your case is ***. We will be in touch. Thanks. Basani
Thank you so much for all the emails sent. The reference number to your case is ***. We will be in touch. Thanks. Basani
Best regards,