Absa Secured restructurings

In 2020 I sent a request through to the Absa's Vehicle Finance team later I discover the I was provided with the incorrect email address from the Absa agent I had spoken to (***). I resent my mail to the correct email address *** 07.01.2021 I then received a response to say my document had expired and I needed to supply updated document in order for the department to look at my request. I argued that had had sent the document when they were valid but was supp**** the incorrect address this was futile and I ended up resubmitting a new request ref ***3 . It is now two months later and still no response to my request , on calling Absa I'm faced with poorly trained call centre staff and shocking service to say the least . As a Absa client I am appalled at the service I have received no response to my escalation ,no phone call to discus my options ,no email.

I'm frustrated with the situation and would appreciate it if ABSA could make an effort to actually treat me with the respect due to a client .