Absa SecureCheck Does Not Work on Windows Phones!

The SecureCheck security enhancement online feature does not work with Nokia Lumia 920 Windows phones. Absa is well aware of this but failed to even advise customers let alone provide a work-around. Customers are left to fend for themselves and to then be told by an Absa Online consultant to email the Absa's forensics department directly. A copy of ID, device make and model, mobile number and a signature specimen template is required. This exposure in itself is outrageous given the level of cyber crime prevalent. In the meantime customers are subjected to response times of 24 hours whilst unable to perform transactions such as creating once-off payments. The initial incident was taken up with Absa Online on 31 August 2015. Outcome is still pending after three emails. It is extraordinary how Absa is actually ok with rolling out dysfunctional technology without regard for inconvenience or consequence!