ABSA Secondary Credit Cards

Recently I received this SMS from ABSA saying that the details on my secondary credit card issued to my wife were missing and this was causing delays in processing any purchases that were made. I was instructed to go to the nearest ABSA branch to remedy this. So yesterday my wife and I went to our nearest branch at Walmer Park. We sat for nearly an hour in the enquiries queue. The consultant looked at the message and said that they had had similar queries from other clients. When she checked on the system all my wife's details were there. She then phoned her head office enquiries who suggested that maybe this card was not linked to my wife's banking app on her phone, though no one could explain how this would affect a transaction. My wife was then given a phone number to contact to check this. When she phoned this number it was for international banking, and she was given another number to phone for the card division. On getting through and explaining the situation, the consultant apologized and said that what had happened was this " some secondary credit cards did not have the person's details on them, so head office sent out a blanket SMS to all clients with secondary cards linked to their credit cards with the instruction to go to their nearest branch and rectify this". Can you imagine the hundreds of ABSA clients who, like us, used their petrol, time and airtime in a fruitless exercise, which even their local enquiries staff had not been informed about. I feel that ABSA should be informed of the unnecessary stress, money and time wasted by their putting the burden of rectifying a few errors, caused by their staff not putting the correct information in the system when they originally issued these secondary credit cards to some of their clients.