ABSA Searching for Account & Money deposited

My wife opened an account for my son +/- 1year ago at Absa Walmerpark in PE, she deposited money into the account. After my son's card was declined upon purchasing something, he notified us with regard to that. My wife then EFT more money into the account but the issue remains the card won't go through when swiped. She called the call centre and they said that the card weren't activated and that we must download the App to activate the account or something. We did download the App but couldn't get the card/account activated. After calling the call centre again they said that we must visit the branch. Time has lapsed due to normal life responsibilities and we started to get notifications from Absa that my son's account will be closed if there is no movement on the account, again she deposited money into the account to keep it open. My wife then visited the branch and the lady there then told my wife that she can't find the account on the system. My wife showed her the proof of the deposits and the letter from Absa from when the account was opened and they verified that the CORRECT account number was used. Long story short, the lady from ABSA phoned around trying to figure out what was going on and where the money gone to and she PROMISED to call once she figured out what the issue was. No one has called from Absa as yet and it's +/- two months ago. I suspect ***** since no one at Absa can tell us where the money is and what happened to the account as they can't find a trace of it on their system. The 'apparent' account number is ***

Email: *** or ***