ABSA Scratches and Dents Policy Hustle with Claims

It has been 3 weeks since I made a claim on 13 October from ABSA’s Scratches and Dents. I have been waiting for them to approve my claim but still no communication. No one has come back to me with the approval instead it must be me who follows up every time. My car still has a big scratch that ABSA is delaying to fix.

When I made the claim I was told on their system my policy is pending however, they will fix the matter I should not worry. I do not know why my policy cover is said to be on pending when I signed for it in October 2022. I was even told its premium will be included to my monthly car instalment to which I agreed on. I was even sent policy documents with the details of the policy and my policy number. But now when I make a claim I am told about a pending policy with no approval of my claim. I don’t know how this is my fault if they did not do what they were supposed to do on their side.

This is a second time this year ABSA has frustrated me. Initially it was in February this. Now I am getting another problem with them. I have funeral policy cover for myself and family with this bank but now I don’t trust that they will actually do what they are supposed to do come claim time if this is what they are doing now with this scratch policy claim.

I am so tired of this bank I am even planning on closing all my accounts and policies, pay off my car and never have to deal with ABSA again. Their service has become so inefficient, frustrating and ***********. I raised the incompetency issue even in February when I experienced some inconvenience caused by their consultant. They don’t value their customers at all.