ABSA ******** and ***** clients

ABSA dont solve complaints management lie making up a story and put clients at fault a customer was taken from the queue who said shes there to change a cellphone number but million other things was done for her same with me i was there to also do cellphone number update and my online banking but that client was taken instead now management lie and said i didn't listen or cooperate they have a ****in nerve there's cameras and can view both sides of the bank on friday 17 May 2019 before 2pm no manager came to assist a fat white guy sat didn't look at me busy with whatever not being polite usually a man will stand up even a manager be it male or female will stand up leave what they doing and see to the customer and in any business the customers are always right where is customer satisfaction??? **** ABSA damn ***** im told my bank account monthly fee is R59 for many months R159 is taken now they wana bribe me with a R100 refund only *** its sick what about all the trouble caused also so I decided to lodge a complaint with the banking ombuds awaiting a reply from them because they chose to close my complaint!