ABSA - SCALY AS FUNDS IN ACCOUNT IS NOT VISIBLE TO USE - EMBARRASSING MOMENT AT SHOPS ON CHILD'S BIRTHDAY

09 July 2020 - My mother transferred R300.00 from her ABSA Cheque account to my son's ABSA MegaU account as it was his birthday that day. The transaction occurred at 16:21. 11 July 2020 - Myself and my son went to Tekkie Town to buy him his pair of shoes with all his birthday money received - cash and funds transferred to ABSA MegaU account. ONLY to find out when we tried to pay the balance at Tekkie Town with his account card that the R300.00 from my mother is not showing in his MegaU account. 14 & 15 July 2020 - Numerous calls made to ABSA's *** number without success of anyone answering a call and being on hold for between 7-10 minutes - BULL**** and totally UNACCEPTABLE!!! *** Absa?????? 16 July 2020 - Still NO funds in the account however when the transaction history is opened it clearly shows the balance as R359 and R300 + R200 paid into the MegaU account but when I open my ABSA banking app my son's available balance is shown as R48. HOW is this possible.... ????

Well for all the inconvenience, ABSA will refund me ALL the airtime for being on hold without and agent attending to the call... EVEN after being told that your call will be answered in +- 3 minutes on the one day and 5 minutes on the other day. My call history will be provided to you should you contact me.

With that being said, I will cancel ALL my ABSA accounts within 72 hours, and Absa will release funds in ALL the accounts.

THIS IS RIDICULOUS AND BULL****!!! Imagine the embarrassment when trying to pay for your birthday gift only to find out that the funds is not in your account even though it shows in your transaction history.

I will NEVER ever deal with Absa again - this is the LAST ****!!

I can be contacted on *** - and if a call is not received within 24 hours, I will take the matter further!!!