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Elizabeth D

1 reviews | Active since Dec 2021

10 Dec 2021, 06:55

Absa Sasolburg

I dont even want to give Absa Sosalburg 1 star. Extremely unhelpful. I paid a recipient from FNB to Absa credit card. Unfortunately the incorrect ref was used. Fnb supp**** Absa with the ref numbers. The monies is lying with Absa in the unclaimed credit card funds. All Asa has to do is use the ref FNB supp**** them with to correctly allocate the monies to the recipient. Easy right! According to Absa , not! Now Fnb must re claim the payments from Absa and repay the recipient. According to Absa this will take months. In the meantime the recipient desperately needs the monies. 5 stars to Fnb Sasolburg.Extremely helpful. Absa Sasolburg zero.

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Replies (2)
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Elizabeth D's update10 Dec 2021, 08:57
Reviewer Update
Apology , Vaal mall branch of Absa
Absa
Absa's reply10 Dec 2021, 10:46
Official
Dear Elizabeth Durant Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours.  The reference number for your complaint is C-***7. Kind regards,Rezona Louw Group Customer Care

Best regards,