Absa Sandton- they lay to people to get customers

Absa is a bad bank to use. We open a club account in February this year and we where never told that the account that we are opening is a 32 days notice. And the funny thing us that 2 weeks ago I called the Sandton branch to ask them if I want to access the money in the account how many days do they need for the notice and the consultant told me that we only need 2 days so that they can prepare the money for us.

Now I need to access the money I was told that I need 32 days notice to be able to access the money. And there is nothing that they can do about it and they don't care where they charge me extra or not.

Now the consultant does not want to connect me with their manager. Bcs I will never pay for the extra charges that they want me to pay.

This does not make sense that I will not take 7 days notice and take 32 days notice.

Absa just lay to their customers. But with me I will not knave this. I will go and approach the OMBUDSMAN