ABSA Sandton City poor service

ABSA Sandton city

It took me exactly 1 hour – to the minute – to transfer available funds from my one account to my other account – me being the account holder for both accounts. This is from the time I entered the branch to the time I left the branch. It was a simple transfer, it did not involve notice, approvals, special processes, updating information, etc. Nothing like this. This was on 23rd Jan 2026.

Context: I had a fixed deposit that matured. I was unable to transfer my money via online banking to my transactional account. Instead, I received an error from the ABSA Internet Banking portal advising that I must visit a branch to transfer my money. To make it clear: I did not visit the branch because I did not want to use an electronic channel, or because I am illiterate, or because I am being funny. The BANK REQUIRED ME to visit the branch to get my money. And they needed an hour of my time (excluding travel time) to do so!