ABSA Sandton City Branch Unable to cede Policy after 54 days

<p><br />Homeloan Account Nr - ***</p> <p>Id Nr - ***</p> <p>Ref Nr - ***</p> <p><br /> <br />Im a new Absa home loan client. My ABSA home loan, was registered on 28 February 2016. My home loan was linked to my ABSA life policy, however I already have a life policy with Discovery Life. I wanted/want ABSA Life Policy to be cancelled and my Discovery Life Policy ceded to my home loan.</p> <p>I then went to the ABSA Branch at Sandton City to have my Discovery Life policy ceded and my ABSA Life Policy cancelled. This was done on 08 April 2016. My request was accompanied by the requisite original policy schedule, which was then to be submitted to ABSA life and then ceded. I was assisted by Alicia initially and was told that everything will be sorted out in 3 working days.</p> <p>I followed up on 13 April 2016, and Alicia was on lunch and gentlemen that assisted and he advised I would get a phone call the following day. I received the phone call on 14 April 2016 but the issue was not sorted.</p> <p>I then followed up again on 19 April 2016, and after speaking to Nathan Reddy, client relations manager in the presence of Alicia, it was confirmed that the issue would be fixed with ABSA Life. I did not receive a response.</p> <p>I returned to the ABSA branch on 25 April 2016, and spoke to another manager, Yasin Hendricks in the presence of Alicia and I was promised the same and to date the Discovery Life policy has still not been ceded. I am currently paying two life policies and they are both for the same thing.</p> <p>Nevertheless, I then decided to escalate the matter via internal ABSA process on the 12 May 2016 by calling the ABSA Action line and spoke to Rosalia ((ABSA Action Line) - ref nr 10:48 - *** ) and she then diverted the matter to Zandile, who then called me back on Friday 13 May 2016, for further investigation. She promised to provide feedback within 2 to 3 working days, and she did call me back on Monday, 16 May 2016 and advised the at the issue had been re-routed to the ABSA at the Sandton City Branch to fix.</p> <p>Zandile then called again on Thursday 23 May 2016, to check if the issue had been resolved and I advised it hadn't. She confirmed that she would follow up with the branch and I have not received feedback since. Today, 02 June 2016, I called Zandile to find out if the query had been resolved, and was told that she must still check with her manager.</p> <p>All I actually wanted ABSA to do is cancel the life policy and cede my Discovery Life policy to my homeloan. It has taken ABSA 54 days to resolve an issue whereas I was advised that it should take 3 working days, and it has still not been done, despite the issue being escalated to their internal complaints department. I am currently paying an amount of close to R700 for both Life Policies because of ABSA's ineptness.<br /><br /></p>