ABSA Sandridge Square Midrand - Worst customer experience

I have had one of the worst experiences that I could have ever had with a bank. I bank with FNB and I have never had to have such problems or delays, like the ones that I had with ABSA Sandrige Squash Midrand. I honestly never want to go back assisted there again. I joined ABSA to open up a credit card, I had to been assisted by a consultant that made me come back and forth, almost 5 times because the system keep having issues with processing my application due to load shedding, baring in mind that this cost me petrol each time, and having to que in long lines because there are only two consultants who assist with credit card applications & I had to keep being assisted by the one that first started assisting me.

I had been understanding at first, but then when I came to opening a normal saving accounts to join with my credit card, I then was told that it could not be done & I had to come back again due to system issues. This is ridiculous, each time I was there, there was no load shedding so how does the system process other things but yet each time has a problem with applications.

I yet again went back to finally collect my credit card & wanted to open a saving account to link the two. A front door assistant stated that the consultant was I’ll, and I could not be assisted. I asked when he will be back. She stated she did not know, at this point I was furious & she sought to find out whether my credit card had been delivered. She brought it to me, tried to assist me with online banking, which was a nightmare because in the end she stated that I need to try register it online using a laptop instead of a phone. I agreed, when asked to open a savings account to link, she stated that another consultant would assist me, which she took down my details.

It has been weeks, almost about to reach a month & I’m still waiting on the call for assistance. I will now be charged for my credit card at the end of the month instead of it being free, if only I was assisted with opening and linking a savings card. I also tried to login to my banking app on a laptop and it stated that I am already registered & cannot login.

I am appalled & disgusted by the lack of assistance & structure of the bank. ABSA has left a bad taste in my mouth with customer experience as a first time member. I’ve never had such a bad experience like this before, everything is slow & the consultants need more training on managing their clients.