ABSA - Samsung Pay

I recently switched over to a new account and received a new card. However, when I tried adding it to Samsung Pay via the app, I encountered an error. After struggling to get it on Samsung Pay (not via the ABSA app), the card still declines when I try to use it via Samsung Pay. To make matters worse, the ***** department keeps blocking the card.

Every time they call, they assure me that they will escalate the issue and inform me of a resolution. However, after about ten calls from the ***** department, no one has called back with a resolution. Each time, I am told that it won't happen again and that they have removed the block, but the next time I try to use the card, it gets blocked again.

I am at a loss as to why no one at ABSA can identify the problem. It has been more than two months, and the issue remains unresolved. Only one person at ABSA, who doesn't work in the ***** department, is trying to assist me, but there has been no luck in resolving the issue. At this point, the ***** department is as useless as my Samsung Pay.

I would greatly appreciate it if someone could look into this matter urgently and provide a solution