ABSA sales department has no follow-through

Item: Absa
Rating: 1
Author: Jocelyn P

I've had at least 1-2 calls a month from ABSA sales consultants trying to get me to take a personal loan with them. I go through all the questions and I'm told that another consultant will contact me to follow through with the process which never ever happens. If anything, another consultant phones me the next day to do the entire process again.

ABSA, your sales system is very flawed. It seems as if your sales consultants are more interested in meeting KPIs concerning how many sales they make instead of how much business they actually get.

Will we ever get through to the point of signing a contract?

Helpful (0)

Replies (3)

Absa's replyOfficial

08 Sept 2022, 14:26

Dear Jocelyn Potgieter Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4. Kind regards,Group Customer CareRezona Louw

Absa's reply08 Sept 2022, 14:26

Official

Jocelyn P's updateReviewer Update

12 Sept 2022, 14:38

Hi there, still no contact from ABSA. I cannot view the reference number on HelloPeter. I'm hoping to tie this up this week.

Jocelyn P's update12 Sept 2022, 14:38

Reviewer Update

Hi there, still no contact from ABSA. I cannot view the reference number on HelloPeter. I'm hoping to tie this up this week.

Absa's replyOfficial

12 Sept 2022, 16:15

Dear Jocelyn Potgieter Thank you for your posting.

Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw

Absa's reply12 Sept 2022, 16:15

Official

Dear Jocelyn Potgieter Thank you for your posting.

Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw