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ngoanamohube S

1 reviews | Active since Mar 2015

11 Oct 2023, 12:17

ABSA *****s vehicle from Pensioners

Absa sent through a unregistered debt collector to take my mother-in-law cars . She was in the process of making an arrangement with the bank and as she was awaiting a call to confirm how much she can pay an nscoupulous debt collector came to her house and threatened her , did not explain to her what she was signing , Instead he said the bank has sent him to take the car for safe keeping because of arrear , he then said the car will be held for 3 months. Nobody atAbsa has contacted this old woman she has been running around trying to locate her car and now she hears that it will be auctioned . They have not sent her any information regarding the value of the asset and if she can settle. Total *******

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Replies (1)
Absa
Absa's reply11 Oct 2023, 14:55
Official
Dear Ngoana Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***7. Kind regards,Vanessa CroweGroup Customer Care