ABSA's Values - I'm not at center of anything !

\We put our clients and customers at the centre of what we do". If this was the case I would have some indication of how far this claim is. ABSA is as bad as their contractors. I called the insurance line on the 24th in morning after our geyser had failed the night before. I'm not sure what ABSA or contractor deem as an emergency but there wasn't any sense of urgency whatsoever. I made about 4 calls to the their contractor. They rock up after 15:00 in the afternoon \""with the wrong geyser\"". I called their office to find out how soon can they arrange for the correct geyser to be installed. The attitude was simply \""go fly a kite we will take our time\"". From that point on I decided to purchase the correct geyser "