SM
Shamshaad M
1 reviews | Active since Feb 2014
04 Nov 2021, 07:11
Absa *****s up again !
Seems like after my last HP post about ABSA failing to update my banking details correctly and then arrangements being made for my vehicle finance due to them debiting the wrong account and not keeping their word… they’ve done it again!!!!
After the last issue - the arrears was finally deducted on the 27th but today is the 4th November and my November monthly premium has not been deducted!!! What’s going on absa?
And then you will tell me that you will have to inform the credit bureau but the error is on your side?
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Absa's replyOfficial
04 Nov 2021, 11:27Dear Shamshaad Mangroo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***0. Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply04 Nov 2021, 11:27
Official
Dear Shamshaad Mangroo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***0. Kind regards,Rezona Louw Group Customer Care
Best regards,