Absa 's shocking arrogance

I have an existing personal loan account with Absa. For the second time in one year Absa did a double deduction from my cheque account, the account is not in arrears. I realized when my other debit orders were returned unpaid on the 26th October 2015. I sent the email to CEO 's office on the 26th October to date no response. For the pass two days I have trying to get the solution. Last time I spoke to the Call Centre agent, he offered to j back the amount debited in error. I advised him not credit my account as the amount will be swallowed by unpaid fees. I want my cheque account to be cleared of all the negative transactions as a result of unpaid fees caused by the fact that Absa took 2 installments in one month. I also raised the urgency of sorting out this problem to the ActionLine. On Thursday I got an sms from Absa that I should pay the dishonoured debit orders as this will after my credit ratings. WHAT an arrogance from Absa, you took my money intended for other debit orders, don't resolve the matter and then sent me an sms about dishonoured debit orders. Two months ago I had a similar dispute which took for ever to partially resolved. I am getting tired of Absa